Kwalificaties

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Bij Zonzorg staat zorg met toewijding en aandacht voorop. Wij vinden het belangrijk dat u als client dit ook zo ervaart.

Wij verlenen zorg vanuit de volgende uitgangspunten:

– Heldere communicatie
– Respect voor de omgeving en gebruiken van de cliënt
– Respect voor de privacy van de cliënt
– Duidelijke afspraken
– Betrouwbare en deskundige dienstverlening

Wij willen onszelf continue verbeteren. Dat betekent dat wij ook open staan voor uw wensen, vragen en kritiek. Wij horen graag wat u ervan vindt en doen ook onderzoek naar de clienttevredenheid.
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Wij zijn HKZ gecertificeerd, dit is een extra kwaliteitswaarborging waarmee wij laten zien dat we de cliënten en de zorg hoog in het vaandel hebben staan. Deze certificering heeft betrekking op ons kwaliteitsmanagementsysteem. Dit certificaat laat daarmee zien dat onder andere:

– De client centraal staat;
– Dat wij duidelijke afspraken maken met de client;
– Dat wij feedback serieus nemen en altijd kijken waar wij onze dienstverlening kunnen verbeteren;
– Dat wij doorlopend onze processen verbeteren.
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